Return , Refund & Delivery Policy

Return & Refund Policy

 
The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
 
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Delivery Policy

  1. We provide Peninsular Malaysia delivery services. Once you have entered the delivery address, you would be informed with the delivery charges.
  2. Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.
  3. Your order will be delivered via the most suitable carrier, dependent on size and weight.
  4. Tracking No is available for you to receive a shipping confirmation via e-mail and with a tracking link for your parcel, so you could follow its journey to your doorstep.
  5. If you are not present when your package arrives, the carrier will leave a card informing you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange your order delivery.
  6. Shipping period for cities in Malaysia would take two (2) to five (5) business days depending on the courier company.
  7. Please be advised that on any public holiday dates in your country, deliveries would not be made. In this instance, please expect your order to arrive in the next business day.
  8. We work closely with our shipping partner to minimize the potential impact of delays on our domestic and international customers. However, while we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time frame.
  9. In the event whereby we cannot deliver to certain postcodes, we suggest that you select a different shipping destination, or alternatively, you can contact our customer care team at riderhood@outlook.my to personally assist you on this matter.
  10. We insure each purchase during the time it is in transit until it is delivered to you. Thus, we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
  11. Please note, that if no signature is collected upon the package arrival, you agree to our terms and conditions and, confirm that we can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
  12. This policy is only applicable for purchase made in Riderhood Online Store.


Estimated delivery time 3-5 Working Days

Feel free to contact us at :

riderhood@outlook.my

0127388427 – Chai
0163486513 – Iz

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